Observer Coach/Trainers (OC/Ts) York Academy Practice Exam

To make feedback actionable, it is essential for OC/Ts to provide concrete steps for improvement. This means giving specific, clear, and practical guidance that individuals can follow to enhance their performance or understanding. When feedback is based on observable behaviors or outcomes and includes detailed suggestions, it empowers the recipient to take direct action toward improvement.

For instance, instead of saying, "You need to improve your presentation skills," an OC/T might say, "Practice using visual aids during your presentations to engage your audience better." This approach helps to clarify expectations and provides a pathway for development.

Concrete steps often include specific techniques, strategies, or approaches that the individual can implement immediately, making the feedback not just informative but also pragmatic. This leads to more effective learning and growth, as the individual knows exactly what actions to take next.

In contrast, vague suggestions or a singular focus on positive aspects fail to guide the recipient toward specific improvements and might leave them unsure about how to address observed issues.